At a glance

• Free Standard shipping to the United States, Canada and Mexico — no minimum order. Express shipping to Canada is available at an extra cost.
• Canada, Mexico and Brazil: import duties and taxes are included — nothing to pay on delivery.
• We ship worldwide from our warehouse in St. Augustine, Florida, USA, with DHL, FedEx and trusted local delivery partners.
• Shipping options, costs and delivery times depend on your country. You will see them at checkout before you pay.
• Every order comes with a tracking number.

1. When your order ships

Each product page shows when the item ships — from 1 business day. Business days are Monday to Friday.

If your order includes items with different dispatch times, it may arrive in more than one parcel.

2. Where we ship and what it costs

We ship worldwide. To see whether we deliver to your country, add items to your cart and enter your address at checkout. Before you pay, you will see the available shipping options, their cost and the estimated delivery time.

• United States, Canada and Mexico: Standard shipping is free. For Canada, Express shipping is also available at an extra cost.
• All other countries: the shipping cost is calculated at checkout.

Please use a street address. We can’t guarantee delivery to PO Box or APO/FPO/DPO addresses.

Delivery times are estimates. Customs clearance, weather, carrier delays and local holidays can add extra days.

3. Duties, taxes and customs

• United States: depending on your state, sales tax may apply. It is calculated at checkout and included in your order total.
• Canada, Mexico and Brazil: import duties and taxes are included in your order total. There is nothing extra to pay on delivery.
• Mexico: at checkout, please enter your RFC or CURP. Mexican customs requires it to clear your parcel.
• Brazil: at checkout, please enter your CPF or CNPJ. Brazilian customs requires it, and checkout can’t be completed without it.
• All other destinations: local import duties and taxes may apply.

4. Tracking your order

When your order ships, we email you a tracking number so you can follow your parcel until it is delivered.

If your tracking isn’t updating or you have trouble tracking your order, email us at customerservice@wixez.com and we’ll help you locate your parcel.

5. Need help with a delivery?

Email us at customerservice@wixez.com or use our Contact Us page, and include your order number. We’ll check your parcel and give you detailed information.

• Taking longer than expected or lost: if your parcel hasn’t arrived within the delivery time shown at checkout, please contact us. Customs clearance can sometimes take longer.
• Marked as delivered, but not received: please contact us first. Using the local carrier’s tracking, we can often help you find your parcel.
• Arrived damaged: email us within 3 days of delivery with photos of the item and its packaging. See our Return & Refund Policy.
• Shipping address: if you need to check your shipping address, contact us as soon as possible.

By placing an order, you agree to this Shipping Policy.