Shipping policy

Shipping policy

Shipping policy

Wixez Shipping Policy

At Wixez, we’re committed to delivering high-quality products worldwide in a reliable and transparent way. This Shipping Policy outlines how we handle shipping, carriers, costs, and important responsibilities for both parties.

1. Shipping Carriers
We work with trusted logistics providers to ensure your order is shipped securely and efficiently. These may include: USPS, FedEx, DHL, Asendia and other regional or international carriers

We reserve the right to choose the shipping carrier for each order based on a variety of factors, such as destination country, shipping method selected (Standard or Expedited), delivery speed and reliability etc.

2. International Shipping
Yes — we ship internationally.
If your shipping address is accepted at checkout, we can deliver to your country.
Please note:
  • The primary carrier (e.g., DHL, Asendia) may hand over the parcel to a local carrier in your country for final delivery.
  • The local carrier is selected by the primary carrier, not Wixez. We are not responsible for the performance of the local delivery service.

3. Shipping Costs
Shipping fees are calculated during checkout and depend on:
  • Destination
  • Package dimensions and weight
  • Selected shipping speed (Standard or Expedited)
  • Current carrier rates
  • Order value
You’ll see the full shipping cost and estimated delivery time before completing your purchase!

4. Estimated Delivery Times
Estimated delivery times shown at checkout include:
  • Order processing time
  • Transit time based on the chosen shipping method and destination
These are estimates only and may be affected by customs clearance delays, weather conditions, carrier disruptions, local holidays etc.

5. Duties, Taxes & Import Fees
Depending on your country’s import regulations, customs duties, VAT, or additional fees may apply.
IMPORTANT: These charges are not included in your order total and are the sole responsibility of the customer.

6. Order Tracking
Once your order shipped, you’ll receive a tracking number via email. Also you will be receiving the notifications informing on your package important movement updates. This allows you to monitor your package from dispatch to delivery.

7. Your Consent
By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

8. Contact Us
If you have any questions or concerns, please reach out:
Email: customerservice@wixez.com  
We’re here to help and committed to resolving your issues quickly and fairly.