Payment Options

At a glance

  • Pay with major cards, PayPal, Shop Pay, Apple Pay or Google Pay.
  • The payment methods available in your country are shown at checkout — choose the one that suits you best.
  • We keep adding new ways to pay, especially local payment methods.
  • Checkout runs on Shopify, which is certified Level 1 PCI DSS compliant — the highest standard for card security.

1. Which payment methods do you accept?

  • Cards: Visa, Mastercard, American Express, Discover and other major cards.
  • PayPal.
  • Express checkout: Shop Pay, Apple Pay and Google Pay.

The full list of options for your country is shown at checkout. Depending on your location, you can pay in your local currency.

2. When will I be charged?

When you place your order, the amount is reserved on your card. We complete the charge when we start processing your order — usually the same or the next business day.
If your order is changed or canceled before the charge, you pay only the final amount. Any extra reserved amount is released by your bank — how quickly depends on your bank.

3. Is my payment secure?

Yes. Payments are processed through Shopify's secure checkout, which is certified Level 1 PCI DSS compliant. Your card details are encrypted and are not stored by Wixez.
To protect you, some orders go through an additional security check before we charge your card. If we need to confirm any details, we'll contact you by email — please reply so we can ship your order without delay. Until the check is complete, the amount is only reserved on your card, not charged. If we can't confirm the order, we may cancel it. In this case you won't be charged, and the reserved amount will be released by your bank (timing depends on your bank).

4. Can I use a discount code?

Yes — enter it at checkout, before you pay. Codes can't be applied after payment, and you can use one code per order.

5. How do I update my payment details?

There's nothing to update on our side: you enter your payment details at checkout each time you order. If you saved a card in Shop Pay, PayPal, Apple Pay or Google Pay, you can change it in that service.

6. My payment was declined. What should I do?

Check that your card details and billing address match what your bank has on file, or try another card or PayPal. If it still doesn't work, contact your bank or email us at customerservice@wixez.com.

7. How do refunds work?

  • Refunds go back to the original payment method only. We can't send a refund to a different card or account.
  • Refunds are issued in the currency you paid in. The amount on your statement may differ slightly because of your bank's exchange rate; we can't cover this difference.
  • How long a refund takes, counting from the day we issue it:
    • Card: up to 2 business days on our side, then up to 10 business days for your bank to show it.
    • PayPal: the same day to your PayPal balance; up to 5 business days to a linked debit card or bank account (occasionally up to 30); 1–2 billing cycles to a linked credit card.
  • For returns, we issue the refund once your item arrives at our warehouse and passes inspection (usually within 3–5 business days after the parcel arrives). To speed things up, email us your return tracking number as soon as you ship it. See our Return & Refund Policy.
  • Can't see your refund? Email us — we'll send you the refund date, amount and reference number (ARN) so your bank can find it.

8. Something went wrong with a payment or refund?

If you were charged the wrong amount or something else went wrong, please contact us first at customerservice@wixez.com with your order number — we can usually resolve it much faster than a bank dispute.

Need help?

Email customerservice@wixez.com or use our Contact Us page.