Refund policy

Refund policy

Refund policy

Wixez Return & Refund Policy

At Wixez, we strive to provide high-quality products and a great customer experience. However, we understand that sometimes things don't go as expected. This policy outlines your rights and our responsibilities regarding returns and refunds.
 
1. Definitions
For clarity:
  • "Company", "we", "us", "our" refer to Wixez.
  • "Customer", "you", "your" refer to any person or entity purchasing from Wixez.
  • "Website" refers to our site at https://www.wixez.com.
  • "Products" refer to the goods offered for sale by Wixez.
 
2. Returns Eligibility
You may return a product within 30 days of delivery, provided that:
  • The item is unused and in original condition.
  • All original packaging, tags, and labels are included.
  • The product is not damaged.
Please note: Items that do not meet these conditions will not be accepted for return or refund.
 
3. How to Initiate a Return
To request a return, please contact us at customerservice@wixez.com 
Write:
  • Your order number.
  • The reason for the return.
  • Photos (if the item is defective or damaged).
Once Customer Service checks the details of your return your request will be approved and you’ll receive instructions for returning the item.
If you have any questions lest, please, contact us at customerservice@wixez.com

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4. Refunds
Once we receive and inspect your return:
  • If approved, a full refund for the item will be issued to your original payment method.
  • Refunds may take 5–10 business days to appear on your statement, depending on your bank or payment provider.
Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).
 
5. Non-Returnable Items
We do not accept returns for:
  • Used or damaged items not caused by transit or manufacturing defect.
  • Items returned outside the 30-day return window.
 
6. Your Consent
By placing an order on our website, you agree to the terms outlined in this Return & Refund Policy.
 
7. Contact Us
If you have any questions or concerns, please reach out:
📧Email: customerservice@wixez.com  
We’re here to help and committed to resolving your issues quickly and fairly.