At a glance

• 30 days from delivery to send an item back.
• Faulty, damaged or wrong item? Tell us within 3 days of delivery and we'll cover return shipping.
• Start a return from your order page or by email — we'll send you return instructions. Please wait for them before sending anything back.
• Refunds go back to your original payment method.

1. What you can return

You can return an item within 30 days of delivery if it is unused, shows no signs of wear, and comes back in its original packaging with all tags and labels attached.

Items that have been used or show signs of wear can't be accepted for return.

2. How to start a return

• From your order: open your order status page (via the link in your order confirmation email, your account or the Shop app) and select Request return.
• By email: write to customerservice@wixez.com or use our Contact Us page. Include your order number, the reason for the return and, if the item is faulty or damaged, photos.

We'll review your request and send you return instructions — a return label or a return address, depending on your country. Please don't send anything back before we approve your return. Please send your return only to the address in our instructions; parcels sent elsewhere may not reach us.

3. Return deadline

Your return must be shipped back to us no later than 30 days after the delivery date. This applies even if your request is approved close to the end of this period — the parcel must still be sent within the 30 days, otherwise we can't accept the return.

Once you've shipped your return, please email us the tracking number. This helps us follow your parcel and issue your refund on time.

4. Faulty, damaged or wrong items

If your item arrives faulty or damaged, or isn't what you ordered, email us within 3 days of delivery with your order number and photos of the item and its packaging. We'll arrange the return at our cost and provide a full refund.

5. Return shipping

• Our mistake (faulty, damaged or wrong item): return shipping is on us — we'll send you a prepaid return label.
• Changed your mind (for example, the model or size doesn't suit you): return shipping is at your own cost.

6. Refunds

• We inspect your return within 3–5 business days after it arrives at our warehouse. Once it's approved, we issue a refund to your original payment method.
• After we issue it, the time for the money to reach you depends on your payment method — see Payment Options for details (card: up to 2 business days on our side, then up to 10 business days for your bank; PayPal: from the same day).
• If you paid for shipping, that charge is refunded only when the return is due to our mistake.

7. Exchanges

We don't offer direct exchanges. If you'd like a different model, color or size, return the item for a refund and place a new order — it's the fastest way to get the item you want while it's in stock.

8. Need help?

Email customerservice@wixez.com or use our Contact Us page — please contact us first if anything goes wrong; we can usually resolve it much faster than a bank dispute.

By placing an order, you agree to this Return & Refund Policy.