If you’re enrolled on our Wixez site, you can find them under the "My Account" menu at the top right of the homepage.
Select "Bills" from the menu.
This will take you to the "Billing" page, where you can see your
orders, find the right one. At the right of your order there is "Print Invoice" button (just click on it to get your PDF Invoice).
We accept most major credit cards: Mastercard, Visa, Discover Card, American Express and PayPal.
We are happy to post refunds and adjustments to cards that we have processed. It works best for everyone involved if you contact us and allow us to make the adjustment, before disputing the charges with your bank. Disputing the charges typically takes two to six weeks and creates confusion, whereas a posted refund is immediate. The cost to us is the same in either case.
Please note also that upon receiving a chargeback notice, we reserve the right to suspend services while we investigate the cause, as chargebacks often arise from fraudulent credit card usage, which is a very serious matter.
Select I forgot my Login or Password at the bottom of any login page.
This takes you to the “Reset or recover your login” settings screen.
Enter your login and registered Email Address. (This is login and email you used when creating your Wixez account.)
If you forgot your login, or it doesn’t work, enter the email address associated with your Wixez account, and we’ll send you an email with your login.
Your delivery addresses are located in the "My Profile" drop-down menu in the upper right of the homepage.
From the "My Profile" drop-down menu, select "Addresses". If you’re not logged in, enter your login and password.
To update your addresses, select "Update My Addresses" from the Addresses section.
To add an address, select the "Add" button to open the Add Contact form.
To edit an address, select "Edit" at the far right of the address to open the Contact form. Make any changes, and select "Save".
Our company is based in the USA, and we ship all over the world. Shipping costs will apply, and will be added at checkout.
Shipping costs depends on your country, package measurements, and it weights.
On the checkout page, it turns out the estimated delivery dates. Usually it takes 1-2 days to process your order and delivery to the customer takes 10-15 days.
Wixez.com offers the easiest and most convenient ways to deliver goods around the world.
We cooperate with such delivery services as USPS, DHL and Fedex.
We reserve the right to choose the shipping service that will deliver the package to your country. We have extensive experience in sending parcels around the world. We already know a lot of nuances associated with delivery. Choosing a courier who will deliver the parcel to your country, we are confident that the parcel will be delivered in the proper form and within the specified time frame.
We are interested in making the return process for you quick and easy.
The item can be returned within 14 days from the date of receipt.
If the goods arrived broken or damaged, the received item does not work or the product does not meet your expectations – please, contact us by writing an email to firstname.lastname@example.org. Do not forget to indicate the reason for return, include photos of the received item and any additional information if needed. It will help us to determine the most appropriate solution for your problem in particular.
Please note, the product you intend to return must be in the same condition you received it, namely: in its original packaging, without traces of use, together with all necessary documents and equipment in the package. If these requirements are not met, we reserve the right not to refund for the item or make a partial refund.
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