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Return Policy

The Wixez team always checks products carefully before shipping them to the customers. We guarantee a high-quality check of the goods on the matter of their compliance with all characteristics and serviceability. Nevertheless, there are always cases where the customer wishes to return the goods to the seller. 

We are interested in making the return process for you quick and easy. If you have faced a problem and\or need some additional explanations on any matter, please do not hesitate to contact us. We will do our best to resolve your issue.

The item can be returned within 14 days from the date of receipt.

If the goods arrived broken or damaged, the received item does not work or the product does not meet your expectations – please, contact us by writing an email to support@wixez.com. Do not forget to indicate the reason for return, include photos of the received item and any additional information if needed. It will help us to determine the most appropriate solution for your problem in particular.

If you need to return an item, we will reimburse the postage or provide you with a prepaid label. You just need to print it out and glue it to the packaged item.

Please note, the product you intend to return must be in the same condition you received it, namely: in its original packaging, without traces of use, together with all necessary documents and equipment in the package. If these requirements are not met, we reserve the right not to refund for the item or make a partial refund.

Enjoy the shopping!