Payment Options

What payment options are available?

We accept most major credit cards: Mastercard, Visa, Discover Card, American Express and PayPal.


When is my credit card charged?

Credit cards are charged just before product are sent out.


What should I do if my credit card was charged the wrong amount?

We are happy to post refunds and adjustments to cards that we have processed. It works best for everyone involved if you contact us and allow us to make the adjustment, before disputing the charges with your bank. Disputing the charges typically takes two to six weeks and creates confusion, whereas a posted refund is immediate. The cost to us is the same in either case.

Please note also that upon receiving a chargeback notice, we reserve the right to suspend services while we investigate the cause, as chargebacks often arise from fraudulent credit card usage, which is a very serious matter.


How can I update credit card information?

New credit card information can be submitted through the Account Control billing interface. Under the Billing section, select Update Credit Card and input your new credit card information into the interface. Your new credit card information will be added.