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Frequently Asked Question

Shipping and returns

1. What countries do you send?


Our company is based in the USA, and we ship all over the world. Shipping costs will apply, and will be added at checkout. Shipping costs depends on your country, package measurements, and it weights.

 

2. How long will it take to get my order?


On the checkout page, it turns out the estimated delivery dates. Usually it takes 1-2 days to process your order and delivery to the customer takes 10-15 days.

 

3. What shipping carriers do you use?


We use FedEx, DHL, USPS. You’ll be asked to select a delivery method during checkout.

 

4. How can I make a return of my product?


We are interested in making the return process for you quick and easy.
The item can be returned within 14 days from the date of receipt.

If the goods arrived broken or damaged, the received item does not work or the product does not meet your expectations – please, contact us by writing an email to support@wixez.com. Do not forget to indicate the reason for return, include photos of the received item and any additional information if needed. It will help us to determine the most appropriate solution for your problem in particular.

Please note, the product you intend to return must be in the same condition you received it, namely: in its original packaging, without traces of use, together with all necessary documents and equipment in the package. If these requirements are not met, we reserve the right not to refund for the item or make a partial refund.

 

 

Billing And Payment

1.How can I get my invoices?

If you’re enrolled on our Wixez site, you can find them under the "My Account" menu at the top right of the homepage.
 

Select "Bills" from the menu.
 

This will take you to the "Billing" page, where you can see your

orders, find the right one. At the right of your order there is "Print Invoice" button (just click on it to get your PDF Invoice).

 

2.What payment options are available?

We accept most major credit cards: Mastercard, Visa, Discover Card, American Express and PayPal.

 

3.What should I do if my credit card was charged the wrong amount?

We are happy to post refunds and adjustments to cards that we have processed. It works best for everyone involved if you contact us and allow us to make the adjustment, before disputing the charges with your bank. Disputing the charges typically takes two to six weeks and creates confusion, whereas a posted refund is immediate. The cost to us is the same in either case.
 

Please note also that upon receiving a chargeback notice, we reserve the right to suspend services while we investigate the cause, as chargebacks often arise from fraudulent credit card usage, which is a very serious matter.

 

 

Manage My Account

1.I’ve forgotten my username and password, or they no longer work. What should I do?

Select I forgot my Login or Password at the bottom of any login page.

This takes you to the “Reset or recover your login” settings screen.
 

Enter your login and registered Email Address. (This is login and email you used when creating your Wixez account.)
 

If you forgot your login, or it doesn’t work, enter the email address associated with your Wixez account, and we’ll send you an email with your login.

 

2.How can I change or add my delivery address?

Your delivery addresses are located in the "My Profile" drop-down menu in the upper right of the homepage.
 

From the "My Profile" drop-down menu, select "Addresses". If you’re not logged in, enter your login and password.
 

To update your addresses, select "Update My Addresses" from the Addresses section.
 

To add an address, select the "Add" button to open the Add Contact form.
 

To edit an address, select "Edit" at the far right of the address to open the Contact form. Make any changes, and select "Save".

 

 

Technical Support

1.Sometimes pages aren’t loading completely or buttons aren’t working. What should I do?

It is not uncommon for browsers to behave inconsistently. Browser issues can still occur. When you do encounter these display issues, clearing your browser’s cache may help resolve them. Below are instructions to clear your cache 



Google Chrome
  

  1. Open your Google Chrome web browser.
  2. Select Ctrl + Shift + Delete at the same time on your keyboard to open the Clear browsing data dialog box.
  3. Alternatively, you may navigate to the Clear browsing data dialog box by following these steps:
    1. In the top-right corner of the page, click the overflow menu icon (the three vertical dots).
    2. Select Settings from the drop-down menu. The Settings page opens in a new tab.
    3. Click Show advanced settings to display more options on the page.
    4. Click Clear browsing data under Privacy.
  4. Select beginning of time from the Obliterate the following items from drop-down menu.
  5. Select the following check boxes:
    1. Cookies and other site and plugin data
    2. Cached images and files
    3. Hosted app data
  6. Click Clear browsing data to clear your Chrome browser’s cache.
  7. Now try to use the site again.
     
Microsoft Edge
  
  1. Open your Microsoft Edge web browser.
  2. In the top-right corner of the page, click the Hub icon (the three horizontal lines) to open the Hub
  3. Click the History icon (the clock) at the top of the Hub
  4. Click Clear all history. The Clear browsing data pane is displayed.
  5. Select the following check boxes:
    1. Cookies and saved website data
    2. Cached data and files
  6. Click Clear to clear your Edge browser’s cache. The message “All Clear!” will appear at the top of the pane.
     
Microsoft Internet Explorer 11
  
  1. Open your Microsoft Internet Explorer web browser.
  2. Select Ctrl + Shift + Del at the same time on your keyboard to open the Delete Browsing History dialog box.
  3. Alternatively, you may navigate to the Delete Browsing History dialog box by following these steps:
    1. In the top-right corner of the page, click the gear wheel icon.
    2. Select Safety from the drop-down menu.
    3. Select Delete browsing history from the submenu.
  4. Select the following check boxes:
    1. Temporary Internet files and website files
    2. Cookies and website data
  5. Click Delete to clear your Internet Explorer browser’s cache. A notification message will appear at the bottom of the page when the browser’s cache is cleared.
     
Mozilla Firefox
  
  1. Open your Firefox web browser.
  2. In the top right corner of the page, click the hamburger menu icon (the three horizontal lines).
  3. Click Options. The Options page opens in a new tab.
  4. Click Advanced from the left rail of the Options
  5. Click the Network
  6. In the Cached Web Content section, click Clear Now to clear your Firefox browser’s cache.
  7. Now try to use the site again.
     
Apple Safari
  
  1. Open your Safari web browser.
  2. Click Safari in the top-left corner of the toolbar, and select Preferences from the drop-down menu.
  3. Click the Privacy tab in the dialog box that opens.
  4. Click Manage Website Data.
  5. Click Remove All in the popup that opens to clear your Safari browser’s cache.
  6. Now try to use the site again.